Poe Subscriptions FAQs

What are the benefits of subscribing to Poe?

As a Poe subscriber, you can:

• Enjoy exclusive access to GPT-4 and some Claude 3 bots
• Use your compute points on the bots you want, when you want, without daily messaging limits
• Gain far more capacity than free users with 1,000,000 compute points per month - at current rates, send up to 50,000 messages to Poe Assistant, 3,000 to GPT-4, or 1,000 to Claude-2-100k
  Benefit from faster responses with popular bots
• Get early access to new features, including experimental bots like GPT-3.5-Turbo-16k and GPT-4-32k

Compute points reset monthly on the anniversary of your Poe Subscription purchase. Unused monthly compute points do not roll over to the next month. You can check your remaining compute points at any time by visiting the 'Settings' page. Learn more about compute points in the Poe FAQs page.

How do I subscribe to Poe?

If you want to start enjoying the subscription benefits of Poe, you can sign up for a monthly or annual subscription.

On web:

1. After signing in, click on “Subscribe” on the left sidebar. You can choose between the yearly plan, or click on “View all plans” and subscribe to the monthly plan.
2. Once you make your selection, you will be redirected to our 3rd party payment processor, Stripe, in order to add your payment information and complete the subscription process.
3. You can manage your subscription at any time by visiting “Settings“.

On iOS:

1. After signing in, tap on the hamburger icon on the top left of the screen to open the app sidebar, then tap on “Subscribe”. Choose either the yearly or monthly subscription plan and tap on “Subscribe to Poe”.
2. You might be asked to sign in with your Apple ID in order to complete the subscription process.
3. You can manage your subscription at any time by visiting “Settings” in the Poe app.

On Android:

1. After signing in, tap on the hamburger icon on the top left of the screen to open the app sidebar, then tap on “Subscribe”. Choose either the yearly or monthly subscription plan and tap on “Subscribe to Poe”.
2. You might be asked to sign in with your Google account in order to complete the subscription process.
3. You can manage your subscription at any time by visiting “Settings” in the Poe app.

How do I cancel my subscription?

We’re sorry to see you go!

You may cancel you Subscription through your Poe account settings at any time. The cancellation will take effect at the end of the Free Trial or the current billing cycle (“Cancellation Effective Date”). You are responsible for all subscription fees (plus any applicable taxes or charges) incurred before your Cancellation Effective Date. You will have access to your subscription benefits until that date.

If you subscribed via Poe web, you can cancel it from your “Settings” page.

If you subscribed via Apple store (iOS app), you can cancel your subscription by following these steps:

1. Go to the “Settings” app on your iOS device
2. Tap on your name
3. Tap on “Subscriptions”
4. Locate your Poe subscription and open it
5. Scroll down and tap on the “Cancel Subscription” button

If you subscribed via Google store (Android app), you can cancel your subscription by following these steps:

1. Go to the “Play Store” app on your Android device
2. Tap on your profile icon on the top right
3. Tap on “Payments & subscriptions”
4. Tap on “Subscriptions”
5. Locate your Poe app subscription and open it
6. Tap on “Cancel subscription” at the bottom and choose a reason
7. Confirm my tapping the “Cancel subscription” button

How do I request a refund?

Other than what is set forth in our Refund Policy or is determined by Quora, Poe subscription fees and other final charges are non-refundable.

If you subscribed via a web browser and you are eligible for a refund according to our Refund Policy, you may contact us here to request it. Make sure you provide the email address associated with the subscription when you fill out the form.

If you subscribed via Apple or Google Play, please contact them to understand their refund policies. You can also read their documentation on refund requests:

• Apple App Store: https://support.apple.com/en-us/HT204084
• Google Play Store: https://support.google.com/googleplay/answer/2479637?hl=en

What countries have subscriptions available?

We currently offer subscriptions to Poe in the following countries and platforms:

What is creator monetization?

The creator monetization program pays Poe bot creators for engaging users with their bots. There are currently two ways: set a price per message users send to a bot and/or earn per subscription a bot helps drive. To learn more, see the creator monetization FAQ.